In today’s experience-driven economy, the most successful hotel brands are shifting focus from selling rooms to curating end-to-end guest journeys. This evolution is opening new opportunities to personalise each touchpoint, deepen guest engagement, and unlock revenue beyond the traditional stay.
We discovered:
How hotels are adapting to the experience economy, and what stands in the way of full integration
Strategies for elevating ancillary services into revenue-generating guest experiences
How smart technology can tailor offers, upsells, and experiences to individual guests
The role of staff in revenue strategy and their impact on guest satisfaction and loyalty
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With thanks to:
Michael Grove, CEO, HotStats
Naomi Heaton, CEO, The Other House
Duncan Osborn, senior business development manager EMEA, Agilysys
Who attended:
Hotel owners, investors and developers
Operators and third-party management companies
C-suite executives, general manages and senior teams
Technology providers
Service providersÂ
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